Shipping & Return Policy

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. If you realize that you entered your shipping address incorrectly, please contact us as soon as possible. 

Please allow 1-3 business days for order process before shipment. Once the order is fulfilled and shipped out, delivery takes approximately 3-5 days for domestic orders. If your tracking information states that your package was delivered and you have not received it, contact United States Postal Service. Violet Mirage LLC. does not hold responsibility for packages that state delivered.   

After your payment is authorized and verified, it can still take a day to process your order. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. Your shipping cost is displayed at point of checkout.  

Violet Mirage LLC. values and strives to satisfy our customers. Unfortunately, we DO NOT OFFER RETURNS OR EXCHANGES at this time due to sanitary and safety concerns/precautions regarding the COVID-19 pandemic and inventory. ALL SALES ARE FINAL. To ensure you will be satisfied with your item please follow the tips below.

When shopping, keep in mind:

• Size chart
• Details in description
• Suggestions for sizing (item runs small or large)
• Model size 

ALL SALES ARE FINAL unless you need a size exchange. See info below to learn more about size exchanges.

Size Exchanges

We offer the opportunity to exchange out any jewelry for a bigger or smaller size in that same exact product but all additional shipping expenses (return label and new shipping label to send back exchange to customer) MUST be covered by the customer seeking a return/exchange. The item(s) MUST be returned within two weeks of receiving the package (delivery date stated on parcel's tracking information). We DO NOT accept returns after that return time frame has expired. Due to this matter, we strongly encourage you to select the correct sizing information or contact us for sizing assistance before placing your order.

Upon receiving the return, we will inspect the item(s) to make sure it is in the same state as it was when we first sent it to you. If everything is fine and there are no alterations or flaws to the item, we will go forth with the size exchange process. 

Please note size exchanges can take up to two weeks to fulfill and ship out. 

Cancellations

All sales are final once they are placed/processed in our system. This occurs immediately after you submit your order with us. We do not issue any sort of cancellation.

Order errors can be corrected on our end if you contact us in time before the order is mailed out. See info below to learn more about incorrect information inputs.

Input Incorrect Information While Placing An Order

If you notice you put in the wrong ring size or shipping address before your order has been mailed, please contact us right away so we can make corrections. If you do not contact us in time, there is nothing we can do to prevent the order from being delivered because the package is no longer in our possession. You will have to contact us for a size exchange upon receiving your package. See info above to learn more about size exchanges.

In some circumstances where the package is unable to forward to recipient for whatever reason (invalid destination, recipient moved locations, etc.), the USPS will usually return the package to us. Please contact us if you tracking information states "returned to sender" and we can resend it - reshipment fee is to be covered by buyer/recipient. We are not obligated to refund you for previous shipping cost if you refuse to pay reshipment fee. We are not responsible for contacting you if your package is returned to us so in such circumstance, please do not expect us to contact you first. You will need to reach out to us yourself for reshipment. 

Further Charges for International Delivery

We are not responsible for any international duties/taxes/tariffs/customs charged to customers upon international delivery.  If packages are declined or returned back to us, you will be refunded your order value MINUS the international shipping cost.

Item Arrived Damaged

Although all orders are sent in protective packaging, sometimes the item can be damaged due to USPS handling while in transit. If your order arrived damaged, please contact us and we will address the situation from there. However, please keep in mind June Made is not responsible for packages once they have been shipped out so the issue should also be taken up with USPS themselves at USPS.com.

Lost or Stolen Mail - Tracking Says Delivered But No Package Arrived

All shipping inquires or issues must be directed to Route or USPS. I understand this can be a very upsetting situation but please understand that once the package is in the hands of the USPS, it is no longer our responsibility or in our control. We are NOT responsible or obligated to issue a refund for lost or stolen items. It's the USPS's responsibility to ensure the package is delivered safely and successfully. In such circumstances of issues with shipping/delivery, we strongly encourage you to contact the USPS by filling out the following two forms: 1) Help Request Form 2) Missing Mail Search Request

By placing an order with us, you are fully agreeing to all conditions and terms of our shop policies.

Thank you so much for supporting our small shop!

Lots of love always,